RETURN POLICY
Last updated February 06, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at chitownfoods@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Chi Town Foods
Attn: Returns
RMA #
7047 S. State St.
Chicago, IL 60637
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. NO RETURNS ON REFRIGERATED OR FROZEN ITEMS. DUE TO SPECIFIC REQUIRMENTS FOR SHIPPING PERISHABLES, WE DO NOT ACCEPT RETURNS OR EXCHANGES, PLEASE DOUBLE CHECK ALL ORDERS BEFORE SUBMITTING.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Perishable Goods
● Frozen Goods
● Refrigerated Goods
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 25% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(773) 382 - 7788
chitownfoods@gmail.com